Privacy Policy

Thermostat Masters ("we," "us," "our") respects your privacy and wants you to understand what information we collect on this website and how we use it. This Privacy Policy applies to thermostatmasters.com and any subdomains, including our blog. By using our website, you agree to the terms of this Privacy Policy.

Who We Are

Thermostat Masters is a family-owned HVAC company based in Clayton, NC, serving Raleigh, the Triangle and surrounding counties. If you have questions about this policy, contact us at [email protected] or (919) 219-9810.

Information We Collect

We collect information in a few ways.

Information you give us directly. When you request a quote, schedule service, or contact us through our website, you may give us your name, phone number, email address, home or business address, and details about the service you need. Our contact and service request forms are powered by Housecall Pro, a third-party scheduling platform. Housecall Pro processes and stores this information on our behalf, and their own privacy policy applies to how they handle it.

Information collected automatically. Like most websites, ours may use cookies and similar tools to understand how visitors use the site, which pages get the most traffic, and how to improve the experience. This can include your IP address, browser type, device type, and pages visited. We use Google Analytics to understand overall site traffic and Hotjar to see how visitors interact with our pages, such as scrolling and clicks, so we can improve the site experience.

Text and phone communication. If you provide a phone number to request service, including after-hours texts for emergency service, you agree that we may contact you by phone or text message about your service request. Message and data rates may apply. You can opt out of text communications at any time by replying STOP or contacting us directly.

How We Use Your Information

We use the information we collect to:

• Respond to service requests and schedule appointments
• Communicate with you about your service, including confirmations and follow-ups
• Improve our website and the services we offer
• Meet legal and business record-keeping requirements

We do not sell your personal information.

Who We Share It With

We share information with:

• Housecall Pro, to process and manage your service requests
• Service providers who help us run our business, such as our website host, email provider, and payment processor, only as needed to do their jobs
• Legal authorities, if required by law or to protect our rights, safety, or property

We don't share your information with third parties for their own marketing purposes.

Your Choices

You can ask us what information we have about you, request that we correct it, or ask us to delete it, by contacting us at [email protected]. If you're a California resident, you may have additional rights under state privacy law; contact us and we'll do our best to help.

Cookies

Our website uses cookies from Google Analytics and Hotjar to support analytics, along with any cookies needed for basic site functionality. You can control cookies through your browser settings, and you can opt out of Google Analytics tracking using Google's browser add-on. Turning off cookies may affect how parts of the site work.

Use of AI Tools

We may use artificial intelligence tools to help create website content, such as blog articles and service page copy, and to help support business operations, such as drafting responses or organizing customer information. Any content generated with AI assistance is reviewed by our team before publishing. If we ever use an AI-powered chat or scheduling assistant on this site, any information you share with it is handled the same way as information you give us directly, as described above.

Children's Privacy

Our website isn't directed at children, and we don't knowingly collect information from anyone under 13.

Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top reflects the most recent version. Continued use of our website after changes means you accept the updated policy.